Help & Getting Started

Go to aurvio.app/register and sign up with your email address and a password, or use "Continue with Google" for one-click sign-up. Registration takes less than 60 seconds.

Yes. The free plan lets you add one child and they receive 3 daily challenge questions per day across Maths, English, and Science — no credit card required. Upgrade at any time to unlock unlimited questions and up to 4 child profiles.

Aurvio is a Progressive Web App (PWA) and works on any modern device with a browser — iPad, iPhone, Android tablets and phones, Chromebooks, and desktop computers.

📲 Full install guide for all devices →

The free plan supports 1 child profile. Paid plans (Monthly, Yearly, or Per-Term) support up to 4 child profiles.

You sign in on your device and hand it to your child to practise. From the parent dashboard, tap your child's card to open their home screen. Children see no account management, billing, or subscription information — just their subjects, daily challenge, and garden.

Yes. From the parent dashboard, tap your child's card → tap the edit (pencil) icon → update their year level. All future questions will be from the new year level immediately.

Aurvio covers three subjects aligned to the Australian Curriculum (ACARA):

• Maths — Number, Algebra, Measurement, Geometry, Statistics & Probability
• English — Reading, Vocabulary, Grammar & Punctuation, Spelling
• Science — Biological, Chemical, Earth & Space, Physical sciences

Each day, your child receives a set of questions across their subjects. Free plan: 3 questions. Paid plan: unlimited questions. Completing the daily challenge earns XP and maintains their streak.

Aurvio tracks your child's accuracy per subject and automatically adjusts difficulty (Tiers 1–5):

• 3 correct answers in a row → difficulty increases
• 2 incorrect answers in a row → difficulty steps down

Your child always works at the edge of their ability — never bored, never overwhelmed.

Every correct answer earns XP (experience points). As XP accumulates, your child levels up. Levels unlock new badge milestones and help you see growth over time. XP never expires.

A streak counts how many consecutive days your child has practised. Streaks are displayed on the parent dashboard and encourage daily habits. Missing a day resets the current streak, but the longest-ever streak is always saved.

Badges are milestone rewards earned automatically — for example, answering 10 questions correctly, maintaining a 7-day streak, or mastering a subject at a particular level. Your child can view earned badges from their home screen.

The parent dashboard shows each child's XP, current streak, last active date, and level. The Weekly Progress section shows a 7-day bar chart of correct answers by subject, plus an all-time subject breakdown.

Yes. You automatically receive a Weekly Progress Report every Sunday summarising each child's XP earned, streak, and any badges awarded that week. You can also enable or disable the Inactivity Nudge — a friendly reminder if your child hasn't practised in 3 days — from Settings → Notifications.

Each child has their own virtual Australian garden. As they earn XP, seeds are planted and plants grow. The garden contains five native Australian plants — Golden Wattle, Banksia, Eucalyptus, Waratah, and Bottlebrush — plus rare wildlife visitors like Koalas, Kookaburras, and Rainbow Lorikeets that appear when plants reach full maturity.

• A new seed is planted every 50 XP (5 correct answers)
• Each plant grows one stage every 20 XP (2 correct answers)
• Plants have 5 growth stages (seed → mature)
• Rare plants (Waratah, Bottlebrush) unlock from Level 5 onward

From the child's home screen, tap the My Garden button. Tap any plant to see its name, fun fact, and any wildlife visitor.

All prices in AUD. The Per Term plan provides 70 days of access (~10 school weeks).

From the parent dashboard, click Plans & pricing in the footer, or from Settings → Subscription → "View plans". Choose a plan and complete the checkout — you'll have full access immediately.

Go to Settings → Subscription → "Manage billing". This opens the Stripe billing portal where you can cancel, change plan, or update payment details. On cancellation, you retain full access until the end of your current billing period.

We offer a full refund within 7 days of your first paid subscription if you're not satisfied. Email support@aurvio.app. After 7 days, refunds are provided at our discretion in accordance with Australian Consumer Law.

Go to Settings → Password. Enter your current password and choose a new one (minimum 8 characters).

2FA adds an extra layer of security. After entering your password, you'll also need a 6-digit code from an authenticator app (Google Authenticator, Authy, or similar). Even if someone knows your password, they cannot access your account without your phone.

2FA is available for email/password accounts. Google accounts use Google's own security.

Email support@aurvio.app from your registered email address. After verifying your identity, we'll disable 2FA so you can regain access.

We collect only what's needed to run the service:

• Parent: name, email address, password hash
• Child: first name, year level, quiz answers, XP, badges, garden
• No phone numbers, addresses, photos, or location data

Never. Children's data is never used for advertising, profiling, or sold to any third party. We don't show ads anywhere on Aurvio.

All data is stored in Sydney, Australia on AWS ap-southeast-2. It never leaves Australian jurisdiction.

All data — your profile, children, quiz history, badges, and garden — is permanently deleted. Any active Stripe subscription is cancelled. Audit logs (retained for legal compliance) are purged within 12 months.

Email privacy@aurvio.app. We respond within 5 business days. For our full policy, see the Privacy Policy.